Effective Date: April 4, 2025

At Hagele Strength, we strive to deliver high-quality digital fitness programs, tools, and resources. Please read our policy below to understand how refunds and returns are handled.

Digital Products

Due to the nature of digital content, all sales of downloadable programs, PDF products, and online coaching services are final. Once your purchase is complete, access is granted immediately, and no refunds will be issued.

We do not accept returns, exchanges, or cancellations for digital goods, including but not limited to:

• PDF workout programs
• Training dashboards
• Online coaching subscriptions
• Nutrition resources

If you have any trouble accessing your product or believe there was an error with your order, please contact us at contact@hagelestrength.com and we’ll do our best to help.

Sale items

Items purchased at a discount or during promotional offers are non-refundable.

Exceptional Circumstances

If you believe you were charged in error or there is a technical issue with your purchase that prevents access, please reach out to us within 7 days of purchase. We reserve the right to handle these on a case-by-case basis.

Purchases Made Through TrainHeroic

Some of our programs are sold through TrainHeroic, an external platform that manages its own payment processing, subscriptions, and customer support.

If you purchased a program, subscription, or coaching service via TrainHeroic, please refer to TrainHeroic’s refund and cancellation policy directly:
👉 https://help.trainheroic.com

Hagele Strength does not control or process payments made through TrainHeroic and cannot issue refunds for those purchases. For assistance, contact TrainHeroic support at: support@trainheroic.com.

Need help?

Still have questions? Email us at contact@hagelestrength.com and we’ll respond as soon as possible.